Last Updated: 17 August 2024
At Chapters Hair Boutique, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.
1. Eligibility for Returns
1.1. Product Condition: Products must be returned in their original, unused condition, with all original packaging, tags, and accessories. Products that have been worn, altered, or damaged will not be eligible for a return or refund.
1.2. Timeframe: You must initiate a return within 14 days of receiving your order. After 14 days, we are unable to offer a refund or exchange.
2. Return Process
2.1. Initiating a Return:
To initiate a return, please follow these steps:
- Email us at chaptershairb@gmail.com with your order number, a brief description of the issue, and any relevant photos if applicable.
- Await our response with detailed instructions on how to proceed with the return, including the return shipping address.
2.2. Return Shipping Costs:
- The customer is responsible for all return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds
3.1. Refund Approval:
- Once we receive and inspect the returned product, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
3.2. Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable), such as:
- Products with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3.3. Non-Refundable Items:
Gift cards, sale items, and customized products are non-refundable and cannot be returned.
4. Exchanges
4.1. Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately at chaptershairb@gmail.com. We will provide instructions for returning the defective item and issuing a replacement.
4.2. Exchange Process:
- To exchange a product for a different one, please initiate the return process as described above and place a new order for the desired product.
- Note that exchange orders are subject to product availability.
5. Refunds for Late or Missing Returns
5.1. Delayed Refunds:
If you haven’t received a refund within 14 business days of our approval notification, please check your bank account again, contact your credit card company, or reach out to your bank. If you’ve done all of this and still have not received your refund, please contact us at chaptershairb@gmail.com.
6. Contact Information for Customer Support
If you have any questions, concerns, or need further assistance regarding your return or refund, please contact us:
Chapters Hair Boutique
Email: chaptershairb@gmail.com
Address: 17 Southway Street, Kelvin, Sandton, South Africa
We are here to help and ensure that your shopping experience with Chapters Hair Boutique is positive and satisfying.
Acceptance of Policy
By purchasing from Chapters Hair Boutique, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.
This policy is designed to be clear and fair to both you and Chapters Hair Boutique, ensuring a positive experience while maintaining reasonable protections of you and the business.